Privacy Policy

Effective Date: September 2026

The Spa at Montchanin Village respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect:

  • Name

  • Email address

  • Telephone number

  • Mailing address

  • Appointment history

  • Gift card and membership information

  • Payment information (processed securely through our payment providers)

  • Preferences and treatment notes necessary to provide safe services

How We Use Your Information

Your information may be used to:

  • Schedule and manage appointments

  • Process payments

  • Provide requested services

  • Communicate appointment confirmations, reminders, and service updates

  • Respond to inquiries

  • Improve guest experience

  • Comply with legal obligations

Marketing Communications

With your consent, we may send promotional emails or SMS messages regarding special offers, events, or new services.

You may unsubscribe from marketing communications at any time.

Information Sharing

We do not sell your personal information.

We may share information only with trusted service providers that assist with payment processing, appointment scheduling, marketing, technology services, or where required by law.

Payment Security

Payment information is processed by secure third-party payment processors. The Spa does not store complete payment card information.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information.

Data Retention

We retain information only as long as necessary to provide services, maintain business records, satisfy legal obligations, or resolve disputes.

Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information by contacting us.

Contact

Questions regarding this Privacy Policy may be directed to:

The Spa at Montchanin Village
528 Montchanin Road
Montchanin, Delaware 19710

Changes to this Policy

We may update this Privacy Policy periodically. The most current version will always be available on our website.